Shoopping Shoq Refund and Return Policy

At Shoopping Shoq, we are committed to providing you with high-quality wooden handicrafts and a seamless shopping experience. We understand that there may be times when you need to return or exchange a product. Please review our detailed refund and return policy below to ensure a smooth process.

1. Return Window

You have 14 days from the date of delivery to request a return or exchange. After 14 days, unfortunately, we cannot accept returns or process refunds.

2. Eligibility Criteria

To be eligible for a return or exchange, the item must meet the following criteria:

  • Condition: The item must be unused, in its original condition, and not damaged. It should be returned in its original packaging with all tags, labels, and documentation intact.
  • Original Packaging: The item must be returned with its original packaging. Packaging must be intact and undamaged to be eligible for a refund.

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact Us: Send an email to [your email address] with the following details:
    • Order number
    • Item(s) you wish to return or exchange
    • Reason for return or exchange
  • Return Authorization: Once we receive your request, we will review it and send you a Return Authorization (RA) number along with detailed instructions on how to return the item.

4. Return Shipping Information

  • Cost: Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance to protect against loss or damage during return shipping. Shoopping Shoq is not responsible for items that are lost or damaged during return transit.
  • Return Address: Return the item to the address provided in the Return Authorization email. Please ensure that the RA number is clearly marked on the return package.

5. Processing Refunds

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.
  • Refund Processing: If approved, your refund will be processed. Refunds will be issued to the original payment method within 5-7 business days of receiving and inspecting the returned item.
  • Partial Refunds: If only part of your order is returned, the refund amount will be adjusted based on the value of the returned items. Shipping fees are non-refundable.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or Personalized Items: Products that have been customized or personalized according to your specifications.
  • Sale Items: Items purchased as part of a sale or promotion where the return policy specifies no returns.

7. Exchanges

  • Process: If you wish to exchange an item, please follow the return process to return the original item and place a new order for the item you wish to receive.
  • Availability: Exchanges are subject to the availability of the desired item. If the item you want to exchange for is out of stock, you will be offered a refund instead.

8. Damaged or Defective Items

  • Notification: If you receive an item that is damaged or defective, contact us within 48 hours of delivery to report the issue.
  • Resolution: Provide us with detailed information and photos of the damage or defect. We will arrange for a replacement or issue a full refund, including any return shipping costs if applicable.

9. Contact Information

For any questions, concerns, or additional assistance regarding our refund and return policy, please reach out to our customer service team:

  • Email: [info@shoppingshoq.com]
  • Phone: [03232800200]

Thank you for choosing Shoopping Shoq! We value your business and are committed to ensuring your satisfaction with every purchase. If you have any further questions or need assistance, please do not hesitate to contact us.